We're always looking for insight into how to reach new customers with our not-so-well-known scheduled air filter delivery service.  So when we have a chance to speak to existing customers, we obviously want to know how they found us.  I spoke to a gentleman in Bethesda, MD yesterday.  He needed an unusual air filter size for his HVAC system that he couldn't find at the local hardware store.  With a house full of cats he needs to change the filters frequently and he wanted a solution that didn't involve running from store-to-store looking for the right sizes every three months.  He went online and found On Time Air Filters.  He loves our service and even offered to let me know if he came up with any clever marketing concepts that we could us.  While we pretty much never refuse a a good offer, I suggested that the best thing he do for us is recommend us to his friends.  Nothing beats a personal vote of confidence. 

Filed under: Mark Leffers